Study guide
SERU Revision: PHV & Taxi — Study Guide
A topic-by-topic look at what you need to know for the SERU Revision: PHV & Taxi. Each guide ends with a free quiz.
Private hire (PHV) SERU — London private hire drivers
Licensing & Your Obligations
Who can apply, your licence and badge, medicals, convictions and cautions, vehicle licences and discs, suspension and revocation, and the changes you must report.
Carrying Out Journeys
Why a PHV is not a taxi, licensed operators and booking details, fares, ridesharing, airports and late-night venues, refusing a booking and lost property.
Staying Safe
Protecting yourself, spotting the warning signs of aggression, calming a difficult situation, hate crime, CCTV in the vehicle and what to do after an assault.
Driver Behaviour
Sexual and other unacceptable behaviour, never entering the back of the vehicle, and how passenger complaints are handled and recorded.
In the app only · 25 questions
Driving & Parking in London
Stopping and waiting, red routes, bus lanes and bus stops, taxi ranks and charging points, Penalty Charge Notices, the Congestion Charge and ULEZ.
In the app only · 35 questions
Safer Driving
Seat belts, windscreen vision, phones and concentration, cyclists and other road users, vehicle checks, safe speeds, tiredness and night driving, and alcohol, drugs and medicine.
In the app only · 45 questions
Equality & Disability
The Equality Act and protected characteristics, assisting passengers, wheelchair users, assistance dogs and the medical exemptions, and what happens after a refusal.
In the app only · 40 questions
Safeguarding
Recognising a child or adult at risk, county lines, unaccompanied children, and how and where to report a concern.
In the app only · 25 questions
Find It in the Handbook
SERU is open book, so knowing where to look matters: each drill describes a situation and asks which section of the handbook covers it.
In the app only · 20 questions
Taxi SERU — London taxi (black cab) drivers
Doing Your Job
Plying for hire and refusals, your badge and licence, fares and the taximeter, extras, Heathrow, journeys outside London, the shared-taxi scheme and lost property.
Payment for Fares
Card and app payments and what to do when they fail, cheques, notes and deposits, receipts, and passengers who leave without paying.
Equality & Disability
The Equality Act and protected characteristics, assisting passengers, wheelchair users, assistance dogs and the medical exemptions, and what happens after a refusal.
Safeguarding
Recognising a child or adult at risk, county lines, unaccompanied children, and how and where to report a concern.
In the app only · 22 questions
Driver Safety
Protecting yourself, the warning signs of aggression, refusing abuse and hate crime, CCTV in taxis, getting out safely and what to do after an assault.
In the app only · 20 questions
Safer Driving
Seat belts, windscreen vision, phones and concentration, cyclists and other road users, vehicle checks, safe speeds, tiredness and night driving, and alcohol, drugs and medicine.
In the app only · 28 questions
Other Health & Safety
The smoking and vaping ban, working hours and fatigue, and cleaner air and fuel use.
In the app only · 10 questions
Customer Service & Behaviour
Helping passengers, sexual and other unacceptable behaviour, violence against women and girls, social media, and how complaints are handled.
In the app only · 18 questions
Stopping & Waiting
Where and for how long a taxi may stop, passenger requests, red routes, bus lanes, PCNs, the Congestion Charge and ULEZ.
In the app only · 20 questions
Taxi Ranks & Shelters
Using taxi ranks, marshalled ranks, rest ranks and taximeter bays, and cabmen’s shelters and refreshment ranks.
In the app only · 12 questions
Licensing Requirements
Renewing your licence, medicals, the DBS Update Service, certificates of good conduct, vehicle licensing, plates and inspections, taximeters, suspension and the changes you must report.
In the app only · 28 questions
Find It in the Handbook
SERU is open book, so knowing where to look matters: each drill describes a situation and asks which section of the handbook covers it.
In the app only · 20 questions
Unlock all 590 questions and the full 36-question practice papers on both routes, plus every Quick Reference card, with one purchase in the app.
